SERVICE CHARGES – COMPLAINT, CONSULTATION & SOFTWARE UPDATIONS










* service tax extra

Response Time : One Week (max).
(As the customers software details will not be available on our live server.)
(Any modification/alteration will be charged extra , depending upon requirement.)
(All payment has to be made in Advance or in Cash at the time of visit)
(Customer has to submit the Visit Request form with mode of payment confirmation)
Complaints to be lodged on VNV Customer Support form, or mailed to support@vnv.in, verbal requests not accepted.


*Priority Service – Under 48 hrs – Rs 7500/- Extra
(Sole discretion of VNV Software, available for Non AMC Customers.)

_________________________________________________________________________________________________________________________________________

OUTSTATION CHARGES








Boarding/Lodging in case of Night Stay – Rs 5,000/- per night extra.

_________________________________________________________________________________________________________________________________________

AMC CATEGORIES

ONLINE SUPPORT – VIA INTERNET, TELEPHONE







In case of Site Visit : 50% discount on the above prevailing visit/consultation charges.

Turn Around Time  - 48 to 72 hrs.

Outstation : Places where local support not available the complaint time time not applicable



STARDARD  AMC – SITE VISIT SUPPORT
(Max – 12 Vists or One year which ever is earlier.)







Benefits
  1. 10% discount on buying additional  or new module
  2. 50% discount of modifications/New requirement.
  3. Priority Service
  4. Dedicated A/c manager
  5. Specifically tailored offers for new product or upgrades.

 
________________________________________________
Delhi   Mumbai   Kolkatta   Hyderabad   Pune   Jaipur
Licensed software, Ready to use business application softwares, Customised software development, Website name registration, Web hosting services, Web designing & development, Search engine optimisation.
Listed on: Dmegs Web Directory
VNV Knowledge Centre
Gadgets and Gizmos
Computers & peripherals
Mobiles & Accessories
Internet & Information
Software & Utilities
Home Entertainment
Digital Cameras
Music players
Cars & Bikes
Watches
Pens


 
Copyright © 2010 VNV Software Pvt. Ltd. All Rights Reserved.
Accessories
Desktops
Laptops
Servers


Business phones
Gaming Phones
Music phones
Internet browsers
Health & Fitness
mp3 downloads
Gaming sites
Free Software Download
Free games
Utilities

 
011 - 4183 4899
011 - 4183 4884
Customer care : support@vnv.in
Service Charges for On Call Visit/AMC with effect form 1st April 2010
Location
At customer site
Customer visits our office
Online (over the internet)
Delhi
Rs 4500/-*
Rs 2000/-*
Rs 1250/-*
NCR – Gurgaon, Noida, Faridabad
Rs 5500/-*
Rs 2500/-*
Rs 1250/-*
Mumbai
Rs 5500/-*
Rs 2500/-*
Rs 1250/-*
Bengaluru
Rs 5500/-*
Rs 2500/-*
Rs 1250/-*
Kolkata 
Rs 4000/- *
Rs 2500/-*
Rs 1250/-*
50 TO 500 Kms
Rs 7,500/- per day
501 – 1000 kms 
Rs 12,500/-  per day
1001kms More
Rs 15,000/- per day
PAY7500
Rs 2,000/- per annum
VNV Guard – Tiny/Lite
Rs 4,500/- per annum
VNV Guard - Startup
Rs 7,500/- per annum
With in a radius of 25 kms
Rs 18,000/- per annum
With in a radius of 25 to 50 kms
Rs 28,000/- per annum