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ERP Software for Private Security Companies - VNV Guards
India's No. 1 Affordable Payroll Software - VNVPAY7500
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VNV SOFTWARE
Mail

support@vnv.in
-----Simply Honest Business-----
Home   -   Support AMC
SUPPORT AMC
(Service Charges for On Call Visit/SSP with effect form 1st January 2014)
_______________________________________________________________________________________________________________________________________



Customer Support
+91 11 - 4183 4899
+91 11 - 4183 4884
Partner sites




 
Mobiles & Accessories
VNV Knowledge Centre
Gadgets and Gizmos
Computers & peripherals
Internet & Information
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Our Products/Services
 
About us       l       Products      l        Customer Support       l        Join VNV      l     Contact us
2013 VNV Software Pvt. Ltd. All Rights Reserved.
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Over 1600+ Customers
Celebrating 16 years of Trust & Service
Dedicated Reliant Customer Support Team
Present in Delhi, Mumbai, Bengaluru, Kolkata
Over 1600+ Customers
Celebrating 16 years of Trust & Service
Dedicated Reliant Customer Support Team

Present in Delhi, Mumbai, Bengaluru, Kolkata
Solutions for Large units &  SME's
Dedicated Helpdesk for Queries

Location


At customer site

Customer visits our office

Online (over the internet)
Delhi
Rs 5000/-*
Rs 2750/-*
Rs 1600/-*
NCR Gurgaon, Noida, Faridabad
Rs 6000/-*
Rs 2750/-*
Rs 1600/-*
Mumbai
Rs 6000/-*
Rs 2750/-*
Rs 1600/-*
Bengaluru
Rs 6000/-*
Rs 2750/-*
Rs 1600/-*
Kolkata
Rs 4500/- *
Rs 2750/-*
Rs 1600/-*
Other states
Depending upon site/state
Rs 2750/-*
Rs 1600/-*
50 TO 500 Kms
Rs 7,500/- per day
501 1000 kms
Rs 12,500/-  per day
1001kms More
Rs 15,000/- per day
* rate inclusive of service tax. Rates may vary depending on service requested. The above said rates are the minimum tariff.



Terms & Conditions


IFSC code - corp0000494
A/C No. - 049401601000162
A/c Name  - VNV Software Pvt. Ltd.
Bank  - Corporation Bank
Branch name - Hauz Khas, New Delhi



* Priority Service Under 48 hrs Rs 7500/- Extra
(Sole discretion of VNV Software, available for Non SSP Customers.)





OUTSTATION CHARGES

Outstation visits is subject to availablity of tickets and additional charges may be applicable for request made around the period of Holi, Summer vacation, Diwali, Xmas/New year







Boarding/Lodging in case of Night Stay Rs 5,000/- per night extra.





Software Support Programme (SSP) Charges
ONLINE SUPPORT VIA INTERNET, TELEPHONE




Product name
Type of SSP
SSP %
Mode of Payment - Annually
Half Yearly
Quarterly
Monthly
Special Remarks
PAY7500


Online
NA
Rs 3,750/-
NA
NA
NA
Six Online Requests per annum
PAY SME
Online
NA
Rs 5,500
NA
NA
NA
Six Online Requests per annum
VNV Guard Tiny

Online
NA
Rs 5,550/-
NA
NA
NA
Eight Online Requests per annum
VNV Guard - Lite (Billing)
Online
NA
Rs 4,750/-
NA
NA
NA
Six Online Requests per annum
VNV Guard - Lite (Payroll)
Online
NA
Rs 7,500/-
NA
NA
NA
Ten Online Requests per annum
VNV Guard - Startup Software
Online
10% or Minimum Rs 15,000 per annum (whichever is higher)
As per invoice
additional 10% of SSP Charges
additional 20% of SSP Charges
NA
Twelve Online Requests per annum
VNV Guard - Startup ERP Software
Online & Onsite
20 % of invoice value
As per product cost
additional surcharge Rs5,000/-
additional surcharge Rs4,000/-
additional surcharge Rs2,000/-
NA
VNV Guard - ERP Software
Online and Onsite
20% of invoice value
As per product cost
additional surcharge Rs5,000/-
additional surcharge Rs4,000/-
additional surcharge Rs2,000/-
NA
SOFTWARE SUPPORT AGREEMENT




Agreement between VNV Software Pvt. Ltd., New Delhi, (hereinafter referred to as VNV) and M/s ________________________________________________________________________  for Support of  VNV  ERP Software Installed at _____________________________________ ____________________________________________________________________________ with the following terms and conditions :-
1.  This agreement shall remain in force initially for one year from the _____________________ and shall automatically stands renewed after the completion of one year unless notice in writing is given to the contrary by either party at least one month in advance.

2. The annual maintenance charges will be as below based on payment terms, payable in advance at the  time of  commencement of annual maintenance contract is Rs __________/- payable _Monthly/Qtrly/Half yearly/Annually.

3. Support for VNV ERP Software includes Renaming / Repositioning of fields, all bug correction activity as and when reported and any malfunction related to VNV ERP during the support period. Bug correction activity will be carried out at our development center only and would be delivered to above address as modified versions basis.

4. Any Designing of New reports, New fields or New requirement, Additions, Modification of Govt norms, Changes in Govt forms, and Up-gradation of software will be charged as per the standard cost or upgrade charges.

5. Services Can be availed by the client on all working days ie Monday to Saturday between ( 10.am to 5.30 Pm).

6. SSP Charges is valid for the above-mentioned Address. Any Change in location, Charges can be revised.

7. Minor enhancements in the software could also be done with in the SSP Charges but will be solely on the discretion of VNV to call such an enhancement as a minor one and non extra chargeable.

8. No other terms and conditions acceptable until agreed upon in writing.

9. VNV is not liable for Data losses at customers site due to what so ever reason as this contract is only for supporting for new requirement and queries related to the existing software.
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